SOS Help relies on its volunteers to provide our year-round listening service. There are two ways to volunteer: as a listener, you answer the phone and listen to callers, and as a supporter, you help with roles such as logistics, publicity, and general running of SOS Help.

Many volunteer opportunities are available and recruitment sessions are arranged regularly. These sessions enable potential recruits to meet and talk with current volunteers; it’s the best way to find out if you would like to join us.

If you are interested, please e-mail us at


Listeners must be over 18 and live in the Paris area. We ask them to
  • Commit to at least 15 months with SOS Help
  • Undergo initial training
  • Commit to 3 shifts (4 hours each) and 1 ongoing training meeting per month
Listeners are selected after two interviews, the first of which is conducted by a current listener, the second by a professional therapist in order to gauge the potential listener’s capacity to be warm, empathic and non-judgmental.

We conduct new listeners’ training two times per year. Typically the training schedule is as follows:

  • Saturday all-day training session
  • Double listens (shifts alongside experienced listeners)
  • Four evening training sessions

A mental health professional will use the training sessions to cover the following:

  • Introduction to basic listening skills
  • Questioning techniques
  • Self-awareness in interpersonal transactions
  • Reformulation
  • Helping caller gain perspective
  • Empathy
  • Communication
  • Distinguishing facts and feelings in communication
  • Looking at our own support networks
  • Being guided in how to become effective listeners

Friends & Supporters

SOS Help is funded by donations and regular fundraising events. We need help to keep the line open and provide continuing support to our team of Listeners.

Our Friends are an informal network of people who through their enthusiasm helps us raise funds either individually or as part of our ongoing program of events. We hold regular get togethers and keep our Friends informed about our work.

Our Supporters make a more regular commitment and have the skills to help us with specific projects and tasks. Supporters are recruited as full members of SOS Help and are given appropriate support and training. We are particularly looking for people to help us to promote our work on social media. If you would like to know more please get in touch with us at
  • In-house training session given by an  experienced listener