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  • Welcome
  • About us
  • How we can help
    • Call us
    • Mental health
      • Mental health listings
      • Mental health articles
        • Feeling anxious or down?
  • How you can help
    • Volunteer
    • Donate money
    • Become a sponsor
    • Attend an event
  • Blog
    • SOS Help in the press

Cookie Policy (EU)

  1. Home>
  2. Cookie Policy (EU)

This Cookie Policy was last updated on December 27, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://soshelpline.org (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from Instagram and Facebook to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram and Facebook. This content is embedded with code derived from Instagram and Facebook and places cookies. This content might store and process certain information for personalised advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Instagram and Facebook are located in the United States.

6. Placed cookies

Wistia

Statistics, Marketing

Usage

We use Wistia for video display. Read more

Sharing data

For more information, please read the Wistia Privacy Statement.

Statistics

Name
wistia-video-progress-*
Expiration
persistent
Function
Store if the user has seen embedded content

Marketing

Name
wistia
Expiration
persistent
Function
Store performed actions on the website

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
WP_DATA_USER_*
Expiration
session
Function
Store user preferences
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_gat_gtag_UA_*
Expiration
1 minute
Function
Store a unique user ID

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Google reCAPTCHA

Marketing, Functional

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
complianz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
complianz_consent_status
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_choice
Expiration
365 days
Function
Store if a message has been dismissed
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics-anonymous
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consent_status
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences

PayPal

Functional

Usage

We use PayPal for payment processing. Read more

Sharing data

For more information, please read the PayPal Privacy Statement.

Functional

Name
ts_c
Expiration
3 years
Function
Provide fraud prevention
Name
__paypal_storage__
Expiration
persistent
Function
Store account details
Name
nsid
Expiration
session
Function
Provide fraud prevention
Name
enforce_policy
Expiration
1 year
Function
Store privacy preferences
Name
tsrce
Expiration
3 days
Function

Dailymotion

Functional, Marketing

Usage

We use Dailymotion for video display. Read more

Sharing data

For more information, please read the Dailymotion Privacy Statement.

Functional

Name
ts
Expiration
13 months
Function
Provide load balancing functionality
Name
dm-euconsent-v2
Expiration
6 months
Function
Store cookie consent preferences
Name
client_token
Expiration
12 hours
Function
Provide functions across pages
Name
hist
Expiration
13 months
Function
Store the user's usage history
Name
dmvk
Expiration
session
Function
Store performed actions on the website

Marketing

Name
damd
Expiration
1 year
Function
Provide ad delivery or retargeting
Name
v1st
Expiration
13 months
Function
Store a unique user ID

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
presence
Expiration
session
Function
Store and track if the browser tab is active
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Roundcube

Purpose pending investigation

Usage

Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
roundcube_cookies
Expiration
Function

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
undefined
Expiration
Function
Name
loglevel
Expiration
Function
Name
_gali
Expiration
Function
Name
Horde
Expiration
Function
Name
horde_secret_key
Expiration
Function
Name
persist:hs-beacon-bf9f4457-217a-49e4-b027-dd6b784c6fc0
Expiration
Function
Name
persist:hs-beacon-message-bf9f4457-217a-49e4-b027-dd6b784c6fc0
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
WP_PREFERENCES_USER_2
Expiration
Function
Name
OceanCustomizePreviewUrl
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
welcomebar_close
Expiration
Function
Name
is_close_trigger_0
Expiration
Function
Name
roundcube_sessid
Expiration
Function
Name
roundcube_sessauth
Expiration
Function
Name
WP_PREFERENCES_USER_1
Expiration
Function
Name
eael_screen
Expiration
Function
Name
_ga_5TFS8M5TTY
Expiration
Function
Name
_ga_TNLBSX21JT
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_core::site::notifications
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::eb516120d3d9eb2
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::google-tag-settings::09
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_core::user::tracking
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::conversion-events
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::d9a8f93530d9c04
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_core::user::survey
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::095247ed9a3d5e3
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::2878ee87717692d
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::search-console::searchanalytics::ba0
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::f9504e716f46e81
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::5332bdaa2407ea7
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::pagespeed-insights::pagespeed::a541e
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::9f29b7ba791db03
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::search-console::searchanalytics::f18
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::analytics-4::report::badd2ce99135074
Expiration
Function
Name
googlesitekit_1.141.0_52aeb947809baa0eaa39777ad8fdf380_modules::pagespeed-insights::pagespeed::38eed
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::f06d2b804109893
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::0e05a9c4c1a34d9
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::search-console::searchanalytics::e47
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::d98b6d2e918ae38
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::723cf9a8b0d4733
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::d310cbd8afe6fd9
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::225c5e6607ad5c2
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::pagespeed-insights::pagespeed::a541e
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_core::user::survey
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::conversion-events
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::e103a1b3d388cb5
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::search-console::searchanalytics::646
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::pagespeed-insights::pagespeed::38eed
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::9e713d1c7022033
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_core::site::notifications
Expiration
Function
Name
googlesitekit_1.142.0_9e36257e48d8dd69b7d211bf6eda561a_modules::analytics-4::report::5a97d09fa7b0b2a
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_core::user::tracking
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_notification::dismissed::connected-successful
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::a89e38c426e984a
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::9cc7584d654d8b4
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::conversion-events
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::ec4c7f67b72683b
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::4e23234e0b0a11e
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::search-console::searchanalytics::b8b
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_core::site::notifications
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::8acd9415f16a99b
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::0d0a7203f0eb8fb
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::89da6ae9117df75
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::2cf46ee3dce9f5f
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::search-console::searchanalytics::a6e
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_modules::analytics-4::report::92e9a41efc85abb
Expiration
Function
Name
googlesitekit_1.142.0_f1214ddb12b75f6af3a9b8a942c616bb_core::user::survey
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
_ga_VRVNK0G02W
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
e_my_templates_source
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::search-console::searchanalytics::56d
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::analytics-4::report::157a20ab7ee678f
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::analytics-4::report::1d26b99a2abfa84
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::analytics-4::report::9fe409d60eb9310
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::analytics-4::report::a434dc0187d87bf
Expiration
Function
Name
googlesitekit_1.155.0_304db522acc7087cbee5e28de192ad63_modules::analytics-4::report::4cb5641929c4cf6
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

SOS Help
Maison des associations du 7e
4, rue Amélie
75007 Paris

France
Website: https://soshelpline.org
Email: admin@ex.comsoshelpline.org

This Cookie Policy was synchronised with cookiedatabase.org on December 27, 2024.

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Website created and managed pro-bono by JWG | Copyright © SOS Help 2025 | All rights reserved | Governed by the French law of 1901 | SIRET: 485 118 012 00015 | Siège social: The American Church, 65 Quai d’Orsay 75007 Paris